Support made simple.
Pick an option below for the quickest route. If you can't find what you need, contact the team and we'll help.
Quick help
Get to the right place in one click — most questions are answered instantly below.
Common questions answered:
• Contract length: 30-day rolling subscription with 30 days' notice to cancel after the 14-day moneyback period.
• Device connections: Connect consoles, computers, smartphones, tablets — virtually anything.
• Ethernet: Yes, check product pages for port details.
• Slow speeds: Reboot device, move closer to router, reduce interference.
14-day money-back guarantee:
If you're not satisfied with the service within the first 14 days, you can return the device for a full refund.
• Simply contact us to start the return process
• We'll send you a free returns label
• Refunds are processed within 5-7 working days of receiving the device
Next-day delivery:
Orders placed before 2pm (Mon-Fri) are dispatched same day for next-day delivery.
• You'll receive a tracking email once dispatched
• Track your parcel using the link in your confirmation email
• If your parcel hasn't arrived within 3 working days, contact us via live chat
Simple 3-step setup:
1. Receive your device with next day delivery
2. Plug in the device and wait for the lights to stabilise
3. Connect your devices using the Wi-Fi name and password on the device label
No engineer visit required. Most customers are online within 5 minutes.
Still having trouble? Chat with us for help →
How to cancel:
• Within 14 days: Full refund, no questions asked. Contact us for a free returns label.
• After 14 days: Provide 30 days' notice via live chat or WhatsApp.
• Returning devices: All devices must be returned in good condition or you'll be charged the agreed rate.
No long-term contracts. Cancel anytime with notice.
Quick fixes to try first:
• Reboot the device: Turn off, wait 30 seconds, turn back on
• Move the router: Place near a window, away from walls and metal objects
• Reduce interference: Keep away from microwaves, baby monitors, other electronics
• Test one device: Check if the issue affects all devices or just one
• Check coverage: Speeds vary by location and network congestion
Still having issues? Chat with support →
Billing information:
• Payment date: You're billed on the same date each month (based on your signup date)
• Payment methods: We accept all major credit/debit cards
• Failed payments: We'll retry automatically and notify you by email
• Invoices: Sent to your email after each successful payment
• Price guarantee: No price increases for 24 months
Need to update payment details? Message us on WhatsApp →
FAQs
Tap a question to expand.
Live chat support
Need a quicker answer? Use Tidio to get instant help — and if you need more detail, you can continue with our team.
Open Tidio
Step 1Tap the chat icon on the site (bottom corner). The chatbot appears instantly.
Choose what you need
Step 2Select a topic like delivery, setup, cancellations, refunds, or speed troubleshooting.
Get instant answers
Step 3If it can't solve it, you can request help from the team via chat or Contact Us.
Need further information?
Chat to Tidio for the quickest response. If it's complex, we'll point you to the right next step.
WhatsApp support
Prefer WhatsApp? Message us directly and get help from the team on your phone.
Quick responses
We aim to reply within a few hours during business hours.
Real conversations
Chat with a real person, not a bot. Get personalised help.
Keep the conversation
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Message us on WhatsApp
Tap the button below to start a conversation. We're here to help with any questions about your broadband.
Still stuck? We'll help you get sorted.
If you can't find what you need in the FAQs, chat to Tidio or contact the team and we'll point you to the quickest fix.